Terms & Conditions

 

Clear Terms. Professional Care. Trusted Partnerships.

 

Last updated: 26 October 2026

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These Terms & Conditions ("Terms") govern the services provided by Hull Tech Marine Limited ("Hull Tech Marine", "we", "us" or "our") to vessel owners, operators, managers and other authorised customers ("Client", "you" or "your").

 

By accepting a quotation, confirming a booking, entering into a service agreement or authorising work on a vessel, you agree to these Terms, subject to your rights under applicable New Zealand law.

 

Where a separate written quotation or service agreement specifies particular services, frequencies, prices or conditions, those agreed provisions take precedence over these general Terms to the extent of any inconsistency.

 

1. Our Services

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Hull Tech Marine provides professional yacht and marine vessel care services, including:

• Robotic underwater hull cleaning.

• Professional diving and underwater cleaning.

• Visual underwater inspections and service reporting.

• Scheduled underwater hull maintenance programmes, including CARE 4, CARE 6 and CARE 12.

• CARE 360° coordinated annual yacht care programmes.

• Routine exterior yacht washing and maintenance.

• Specialist yacht detailing and surface care.

• Commercial vessel and fleet maintenance services, where agreed.

Services may be booked individually or combined within an agreed maintenance programme.

CARE 360° is our coordinated yacht care programme combining scheduled underwater maintenance and exterior yacht care. Clients are not required to subscribe to CARE 360° to access individual services.

The services included in any booking or programme are limited to those expressly identified in the accepted quotation or service agreement.

 

2. Pre-Service Assessment and Quotations

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Before providing services, Hull Tech Marine may assess the vessel's characteristics, condition, location, materials, coatings, accessibility and maintenance requirements.

This assessment may include information supplied by the Client, photographs, previous maintenance records or a visual inspection.

Quotations are prepared using the information reasonably available at the time and may be subject to confirmation following a physical or underwater assessment.

Where an assessment identifies conditions requiring a change to the proposed scope, method or price, we will discuss the changes with the Client and obtain approval before undertaking additional chargeable work.

We may decline or modify a proposed service where the vessel or working conditions are unsuitable for the requested method.

 

3. Robotic Underwater Hull Cleaning

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Robotic hull cleaning is performed using an operator-controlled underwater cleaning system designed for suitable and accessible hull surfaces.

The service is intended to manage biofouling through scheduled maintenance, subject to the condition and compatibility of the vessel's underwater surfaces.

Robotic cleaning does not automatically include propellers, shafts, seawater intakes, bow thrusters, stern thrusters, anodes, sensors or other components that require specialist manual attention.

Certain hull shapes, appendages, fittings, coatings and confined areas may also be unsuitable or inaccessible to the robotic system.

The cleaning method, equipment and operating parameters will be selected according to the vessel's assessed condition and applicable operational requirements.

Hull Tech Marine does not guarantee the removal of all marine growth, access to every underwater surface or a particular improvement in speed, fuel consumption or vessel performance.

 

4. Professional Diving and Underwater Cleaning

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Professional diving services complement robotic hull cleaning by addressing agreed underwater components and areas requiring manual attention.

Depending on vessel design, condition, accessibility and the agreed scope, these services may include cleaning of:

• Propellers and accessible propulsion components.

• Propeller shafts and associated fittings.

• Rudders and steering components.

• Accessible bow and stern thruster areas.

• Suitable underwater appendages and fittings.

• Other agreed hard-to-reach underwater areas.

Professional diving cleaning is included in CARE programmes only at the intervals specified in the selected programme or service agreement.

It is not automatically performed during every robotic cleaning visit.

Additional diving visits or work outside the agreed scope require separate approval and may incur additional charges.

All diving work is subject to safe access, appropriate equipment, suitable underwater conditions, environmental requirements and applicable professional diving safety obligations.

Hull Tech Marine may restrict, postpone or decline diving work where conditions present an unacceptable safety or environmental risk.

 

5. CARE 4, CARE 6 and CARE 12 — Underwater Maintenance Programmes

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Our CARE programmes provide scheduled underwater maintenance over an agreed 12-month service period.

Unless expressly varied in the accepted service agreement, the standard service frequencies are:

 

CARE 4

• Four scheduled robotic hull cleaning visits over 12 months.

• One initial professional diving cleaning service.

• Visual observations and digital service reporting.

 

CARE 6

• Six scheduled robotic hull cleaning visits over 12 months.

• Two professional diving cleaning services per year, scheduled approximately six months apart.

• Visual observations and digital service reporting.

 

CARE 12

• Twelve scheduled robotic hull cleaning visits over 12 months.

• Two professional diving cleaning services per year, scheduled approximately six months apart.

• Visual observations and digital service reporting.

 

The initial diving service for CARE 4 is normally arranged at the commencement of the programme, subject to operational conditions.

Professional diving services under CARE 6 and CARE 12 are scheduled at six-month intervals within the annual programme, subject to reasonable operational adjustments.

Robotic cleaning and diving services may take place on separate dates.

The precise cleaning areas, included components, visit schedule, exclusions and any additional services will be identified in the accepted quotation or service agreement.

The stated visit frequencies do not constitute a guarantee that all biofouling will be prevented or that the vessel will remain continuously free of marine growth.

 

6. CARE 360° — Complete Yacht Care Programme

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CARE 360° is a personalised annual yacht care programme combining agreed underwater maintenance services with scheduled exterior yacht care.

Depending on the selected programme and accepted quotation, CARE 360° may include:

• Scheduled robotic hull cleaning.

• Professional diving cleaning at the intervals specified in the selected underwater CARE programme.

• Routine exterior yacht washing.

• Deck, cockpit and accessible exterior surface cleaning.

• Agreed detailing and surface maintenance services.

• Coordinated service scheduling.

• Visual observations, photographs and service reports.

• Relevant maintenance observations and recommendations.

 

CARE 360° is structured around an agreed 12-month programme and a fixed monthly fee based on the vessel's assessed requirements and contracted service scope.

The monthly fee covers only the services expressly included in the accepted programme.

Specialist detailing, polishing, protective treatments, restoration work, repairs and other additional services are included only where specifically identified in the quotation or service agreement.

 

CARE 360° does not constitute full vessel management, mechanical maintenance, engineering certification or a guarantee of seaworthiness.

Hull Tech Marine coordinates the services within the agreed programme but does not assume responsibility for the overall operation, navigation, mechanical readiness or regulatory compliance of the vessel.

 

7. Exterior Yacht Washing and Specialist Detailing

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Exterior yacht care may include routine washing, salt removal and cleaning of suitable decks, cockpits, exterior glass and other accessible surfaces.

Specialist detailing may include, where separately agreed:

• Gelcoat cutting and polishing.

• Marine wax and surface protection.

• Teak and deck care.

• Stainless steel polishing.

• Glass and transparent enclosure care.

• Vinyl, wrap and specialist surface maintenance.

Cleaning products, tools and methods are selected according to the assessed material, finish, condition and manufacturer recommendations where available.

Some surfaces may be affected by age, weathering, oxidation, previous repairs, coating deterioration or incompatible past treatments.

Where a surface presents an increased risk of damage, Hull Tech Marine may recommend a test area, alternative method or specialist assessment before proceeding.

No polishing, restoration or protective treatment is guaranteed to remove every defect, stain, scratch, oxidation mark or existing imperfection.

Routine exterior washing does not automatically include specialist detailing, polishing, restoration or protective treatments unless expressly agreed.

 

8. Scope of Work and Excluded Services

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The accepted quotation or service agreement defines the services included in each booking or programme.

Unless expressly agreed in writing, standard services do not include:

• Antifouling application or removal.

• Hull painting or coating repairs.

• Structural or fibreglass repairs.

• Mechanical, electrical or propulsion repairs.

• Anode replacement.

• Replacement of underwater fittings.

• Marine surveying or engineering certification.

• Haul-out, lifting or boatyard charges.

• Fuel, engine or onboard systems maintenance.

• Specialist restoration or detailing beyond the agreed scope.

• Emergency response or guaranteed short-notice attendance.

Additional work will be discussed with the Client and quoted separately where required.

No additional chargeable work will be undertaken without the Client's authorisation, except where immediate action is reasonably necessary to prevent an imminent safety risk and is permitted by law.

 

9. Vessel Condition and Client Disclosure

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The Client must provide accurate information about the vessel and disclose known conditions that may affect the service.

Relevant information includes:

• Existing hull or coating damage.

• Recently applied or deteriorated antifouling.

• Osmosis, blistering, corrosion or previous repairs.

• Loose, damaged or sensitive fittings.

• Underwater sensors, transducers, lights and other equipment.

• Known mechanical or structural defects.

• Previous incidents affecting underwater components.

• Any restrictions imposed by the marina, insurer, vessel manufacturer or coating supplier.

The Client must inform Hull Tech Marine of relevant changes to the vessel's condition or location during an ongoing maintenance programme.

Hull Tech Marine is not responsible for defects or deterioration that existed before the service merely because they become visible during cleaning.

This does not exclude liability for damage caused by our failure to exercise reasonable care and skill.

 

10. Marine Coatings and Surface Compatibility

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Hull Tech Marine uses cleaning methods intended to minimise unnecessary impact on compatible marine coatings and exterior finishes.

The suitability of any method depends on the material, coating type, age, condition, application quality and relevant manufacturer guidance.

Cleaning may reveal existing deterioration, loose coating, flaking, oxidation, staining or other previously concealed defects.

We may stop or modify work where continued cleaning presents a reasonable risk of damage.

Where compatibility cannot be adequately established, we may recommend further assessment, a test area or an alternative maintenance method.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded.

 

11. Biofouling, Environmental and Marina Requirements

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All underwater services are subject to applicable environmental, biosecurity, maritime and marina requirements.

In-water cleaning may be restricted or prohibited at particular locations or under certain environmental conditions.

Hull Tech Marine may decline, postpone or modify a service where:

• Biofouling is unsuitable for in-water cleaning.

• Suspected marine pests or invasive species are present.

• Applicable rules prohibit the proposed work.

• Cleaning may create an unacceptable environmental risk.

• The vessel requires haul-out or alternative treatment.

The Client must disclose known biosecurity restrictions, movement requirements or relevant notices affecting the vessel.

Hull Tech Marine does not guarantee that a completed service will satisfy every marina, regional authority or biosecurity requirement.

Where appropriate, our service reports may assist the Client in documenting the apparent condition of accessible underwater surfaces.

Any regulatory approval, vessel movement clearance or acceptance by a marina or authority remains subject to the requirements and decisions of the relevant organisation.

 

12. Client Responsibilities, Access and Utilities

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The Client must ensure that Hull Tech Marine has the necessary authorisation to access and work on the vessel.

The Client is responsible for arranging or confirming:

• Safe access to the vessel and berth.

• Any required marina or facility permission.

• Accurate vessel and berth information.

• Suitable access arrangements at the agreed service time.

• Availability of a suitable 230 V AC, 50 Hz electrical supply for robotic cleaning, unless an alternative has been agreed.

• Notification of relevant safety hazards or vessel restrictions.

Additional requirements for diving or detailing services will be communicated where applicable.

The Client must ensure that the vessel is appropriately secured and that its operation or movement does not create a hazard during the service.

If access or essential utilities are unavailable, the service may need to be postponed and a reasonable disclosed call-out or cancellation charge may apply.

 

13. Bookings, Scheduling and Weather

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A booking is confirmed when Hull Tech Marine accepts it in writing, including by email or through an approved booking system.

Scheduled services remain subject to weather, tides, visibility, water quality, vessel access, marina permissions, staff availability and safe operating conditions.

For recurring programmes, the annual service schedule will be agreed with the Client and may be adjusted where reasonably necessary.

Hull Tech Marine will provide reasonable notice of material scheduling changes where practicable.

Where a service cannot proceed safely or lawfully, we may postpone or reschedule the visit.

We will make reasonable efforts to arrange a suitable replacement date within the programme period.

A postponed visit is not automatically treated as a completed service.

Where an included service cannot reasonably be delivered, the parties will discuss an appropriate alternative, service credit, adjustment or refund having regard to the circumstances and applicable law.

 

14. Cancellations and Rescheduling of Individual Services

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Clients are requested to provide at least 48 hours' notice when cancelling or rescheduling a confirmed individual service.

Where less notice is provided, a reasonable cancellation or call-out charge may apply if disclosed before booking and justified by costs or losses reasonably arising from the cancellation.

No cancellation charge will apply merely because Hull Tech Marine postpones a service for safety, weather, environmental or regulatory reasons.

Where Hull Tech Marine cancels an individual service and cannot provide a reasonable alternative, the Client may be entitled to a refund of any amount paid for services not provided, subject to applicable law.

Nothing in this clause restricts the Client's statutory rights where services are not performed with reasonable care and skill or otherwise fail to meet applicable legal guarantees.

 

15. Annual Programme Term, Changes and Early Termination

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CARE 4, CARE 6, CARE 12 and CARE 360° are ordinarily offered as 12-month programmes unless a different term is expressly agreed.

The programme commencement date, included services, visit schedule, payment arrangements and expiry date will be specified in the accepted service agreement.

A programme does not automatically renew for a further fixed term unless the Client expressly agrees to the renewal.

Clients may request changes to the programme during its term.

Any change to the service scope, frequency or monthly fee must be agreed in writing before taking effect.

A Client wishing to end a programme before its scheduled expiry should notify Hull Tech Marine in writing.

Where early termination is requested for convenience, Hull Tech Marine will provide an itemised reconciliation of:

• Services already delivered.

• Payments already received.

• Reasonable, evidenced and non-recoverable costs directly arising from the agreed programme or its early termination.

• Any applicable service credits or refunds.

Any early termination charge must be reasonable, proportionate and permitted by law. It will not automatically equal all remaining monthly payments.

Where a programme is terminated because of a failure to meet applicable statutory guarantees or a material breach by Hull Tech Marine, the Client retains all remedies available under New Zealand law.

Hull Tech Marine may terminate a programme for a material breach by the Client, including persistent non-payment or repeated failure to provide essential access, after giving reasonable written notice and an opportunity to remedy the breach where appropriate.

We may also terminate where continuing the programme becomes unlawful, unsafe or impracticable for reasons that cannot reasonably be resolved. In such cases, an appropriate reconciliation of services and payments will be provided.

 

16. Quotes, Pricing, GST and Payment

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All prices are stated in New Zealand dollars unless expressly indicated otherwise.

For consumer-facing quotations, the total price payable, including GST where applicable, will be clearly disclosed before acceptance.

For commercial quotations, prices may be stated exclusive of GST where clearly identified.

Individual service invoices are payable within 14 days of the invoice date unless different payment terms are agreed.

Annual CARE and CARE 360° programmes may be paid through fixed monthly instalments, as specified in the accepted service agreement.

Monthly payments relate to the agreed annual programme and do not necessarily correspond to the number or type of services performed in any particular month.

The accepted agreement will specify the monthly amount, payment dates, included services and any agreed initial payment.

Additional work outside the contracted scope requires approval and will be charged separately.

Hull Tech Marine may suspend future services for overdue payments after providing reasonable notice and an opportunity to resolve the account.

Reasonable debt recovery costs actually incurred may be recoverable where permitted by law and appropriately disclosed.

No provision in this clause limits applicable consumer rights or remedies.

 

17. Service Reports, Photographs and Inspection Limitations

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Hull Tech Marine may provide service reports containing photographs, video images, visual observations and details of work completed.

Reports are based on conditions reasonably observable during the service.

Underwater visibility, access restrictions, vessel design, surface condition and other operational factors may limit the areas that can be inspected or documented.

Our standard inspections are visual assessments only.

Unless expressly agreed otherwise, they do not constitute:

• A formal marine survey.

• A structural or engineering assessment.

• A seaworthiness certification.

• A vessel valuation.

• A classification inspection.

• A guarantee that hidden defects are absent.

Where we identify a condition requiring specialist attention, we may recommend further inspection by an appropriately qualified professional.

The Client remains responsible for arranging any necessary repairs, specialist assessments or regulatory inspections.

 

18. Photographs, Video, Privacy and Confidentiality

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Hull Tech Marine may collect photographs, underwater video, service information and relevant vessel details to perform services, prepare reports, maintain records and meet legitimate operational or legal requirements.

Personal information will be handled in accordance with applicable New Zealand privacy law and our published Privacy Policy.

We will not publish identifiable images of the Client's vessel, registration details or private information for advertising or promotional purposes without appropriate permission.

Non-identifying operational information may be used internally for service improvement, training, quality assurance and technical analysis.

Information may be shared with employees, authorised contractors or professional advisers where reasonably necessary to provide the agreed services or meet legal obligations.

We will take reasonable steps to protect confidential Client information from unauthorised disclosure.

 

19. Third-Party Contractors and Specialist Services

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Hull Tech Marine may use suitably qualified employees or contractors to deliver agreed services, including professional diving and specialist detailing.

Where contractors perform work on behalf of Hull Tech Marine under our service agreement, Hull Tech Marine remains responsible for meeting its contractual and applicable legal obligations.

Where the Client separately engages an independent marina, boatyard, surveyor, repairer or other provider, that provider is responsible for its own contracted services.

Hull Tech Marine may assist with communication or coordination where agreed, but does not automatically assume responsibility for independently contracted third-party work.

Any additional coordination or project management services must be expressly agreed.

 

20. Liability and Consumer Rights

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Hull Tech Marine will perform its services with reasonable care and skill and within a reasonable time where no specific time has been agreed, subject to applicable New Zealand law.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where the Client acquires services for personal use, applicable consumer protections continue to apply.

For services acquired in trade, any agreement to contract out of the Consumer Guarantees Act must satisfy the requirements of section 43 of that Act, including being in writing and fair and reasonable. No general exclusion is intended unless such an agreement has been expressly made.

Hull Tech Marine is not responsible merely because a pre-existing defect, deterioration or unrelated equipment failure is identified during or after a service.

Any exclusion or limitation of liability applies only to the extent permitted by law and does not exclude liability for a failure to exercise reasonable care and skill where such liability cannot lawfully be excluded.

The Client should notify Hull Tech Marine of suspected service-related damage or concerns as soon as reasonably practicable so that the matter can be investigated and addressed.

Failure to notify us immediately does not automatically remove any statutory rights.

 

21. Events Outside Our Reasonable Control

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Hull Tech Marine is not responsible for a delay or inability to perform a service to the extent caused by circumstances reasonably outside our control, including severe weather, unsafe marine conditions, regulatory restrictions, emergency events, unexpected marina closures or other circumstances that could not reasonably have been prevented.

We will take reasonable steps to minimise disruption and communicate material changes to the Client.

Where a service is postponed, we will endeavour to arrange an alternative date.

Where continued performance becomes impossible or materially impracticable, the parties will discuss a fair adjustment, credit, refund or termination of the affected services, taking into account services already provided and applicable legal obligations.

This clause does not exclude any statutory right or remedy that cannot lawfully be excluded.

 

22. Changes, Governing Law, Disputes and Contact

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Hull Tech Marine may update these Terms from time to time.

Changes will apply to future bookings and agreements unless otherwise agreed. Existing accepted agreements will not be materially changed unilaterally without an appropriate contractual or legal basis.

These Terms and the services provided by Hull Tech Marine are governed by the laws of New Zealand.

If a dispute arises, the parties should first attempt to resolve it through direct communication in good faith.

If the dispute cannot be resolved, either party may pursue any remedies available through the appropriate New Zealand court, tribunal or other lawful dispute resolution process.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

 

Contact Details

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Hull Tech Marine Limited
Auckland, New Zealand

Email: enquiries@hulltechmarine.co.nz
WhatsApp: +64 27 341 50 51
Website: www.hulltechmarine.co.nz

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Your Yacht. Ready When You Are.

Complete yacht care, professionally coordinated.